BAKHTIYEROVNA , N. D. . Factors Influencing Customer Satisfaction and Customer Loyalty in the Hotel Industry. Central Asian Journal of Social Sciences and History, [S. l.], v. 3, n. 1, p. 11–15, 2022. Disponível em: https://cajssh.casjournal.org/index.php/CAJSSH/article/view/239. Acesso em: 23 aug. 2025.